FAQ's

Welcome to the AURABOT® Help Center. Below you’ll find answers to the most common questions about our products, orders, shipping, and more.

1. Do you ship internationally?

Yes! We offer worldwide shipping. No matter where you are, we’ll deliver your AURABOT® suitcase directly to your door.

2. How long does delivery take?

Our standard delivery timeframe is 7 to 14 business days, depending on your location. All orders are processed within 24–48 hours.

3. Will I have to pay customs or import fees?

No. We cover all customs duties and import taxes—so there are no extra charges when your suitcase arrives.

4. How do I track my order?

You’ll receive a tracking number via email within 24 hours after placing your order. You can track your shipment using the link in that email.

5. What are AURABOT® suitcases made of?

Our suitcases are made of high-quality aluminum, offering superior durability, sleek design, and travel-ready strength.

6. Are your suitcases lightweight?

Yes. While built with durable aluminum, our suitcases are engineered to be lightweight, so you get toughness without the bulk.

7. Do your suitcases come with a warranty?

Absolutely. Every AURABOT® suitcase includes a 2-year limited warranty that covers manufacturing defects.

8. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express

Apple Pay / Google Pay

Bank transfer (on request)

9. What is your return policy?

We offer a 14-day return policy from the date of delivery. The item must be unused and in its original packaging. Contact us to start a return.

10. Are your suitcases TSA-approved?

Yes. All AURABOT® suitcases come with TSA-approved locks, making travel through U.S. airports hassle-free.

11. How can I contact customer service?

📧 Email: trymovingsome@outlook.com
📞 Phone: +39 335 0000005
🌐 Website: www.getaurabot.com

Still have questions?
We’re here to help. Reach out anytime — AURABOT® is committed to making your travel experience better, smoother, and stronger.